I have had great experiences with the pre-owned site. The only time I had an issue was when I ordered my wife a Great Big Bertha driver. She's lefty and the "like new" driver was half the price for a new one, so I ordered it. Unfortunately, I received a left handed men's driver. I called and it was taken care of immediately. My wife got a new Great Big Bertha for the same price as the used one and it was shipped immediately. Callaway handled the situation great. Hopefully, you have better luck next time.