I just wanted to take a minute to express how impressed I was with my most recent ordering experience. Brian MacDuffee was awesome to work with in making a special order and trade in. He took extra time to make sure that everything was perfect and answered every question I had. I ordered a driver with a shaft that had extra length so swing weights were going to be off so he refered me to Corperate to make sure that I could get the weights that i would need to bring it back to standard when i wanted to use my other shaft that i already have. If Callaway didn't already have all of my business they would have earned it with this order and great experience.
They are indeed awesome, I had issues ordering from the website, called them on the phone in less than 10 minutes my order was completed and sent with free shipping.
Don't remember the name of the rep on the phone, but still great customer service
I had a different experience when I tried to order custom wedges. I currently have vokey wedges and was going to switch to Callaway but didn't get much help by phone and no response at all by email. If I didn't like my irons, hybrids and driver then I would have switched brands. I still have my vokey wedges and don't plan on changing due to my experience in trying to custom build new wedges.