I ordered my Rogue x irons with a 1/2 inch longer shaft and 3 degree upright adjustment... how long does it take to receive the order and process the order. I ordered mine on 2/23. And once it is complete and shipped will i get a tracking number so i can follow the progress?
Who you order the clubs should be able to provide an estimated date. However, from what I have been told these clubs are in high demand. So be prepared to have a longer production time. Also with the custom issue on shaft length and lie should take a little longer. In most cases you should hear something within two weeks. If your order is thru a retailer go to them and they can contact Callaway and get some information on the order for you.
If I remember correctly last year some custom irons (CF 16s I think) were taking about 6 weeks to 2 months to deliver. Again, high demand puts a lot of stress on the custom manufacturing department. I would check with the store or club where you ordered them and see what information they have. If they don't have an expected date then I would get the order number or a reference number and call Callaway CS towards the end of this week so maybe they will have an expected shipping date.
@rybarczyk the cool thing about custom orders and ship dates is the customer service. As mentioned, call them and get an approximate shipping date. Then if the clubs are not shipped close to that shipping date, call customer service and they will give you an explanation and will make it right with you if there is a big delay. Great to work with!
@rybarczyk, I made a custom order on the Rogue irons a day before you did and went through Callaway with a phone order. I also had my lie adjusted 3* upright and paid extra for an Aldila Synergy 50 shaft and Golf Pride grips. My rep told me it would take about two days to make them and then they would be shipped. I figure that they should be finished by tomorrow and shipped. You will get an email that your clubs are being shipped and when you track them they seem to sit in Mexico waiting to clear customs forever. Going by the 5 - 7 days for back order I bet we will get out clubs this Thursday or Friday. Monday at the latest.